Shipping
Shipping cost on all UK orders and International orders are quoted at checkout.
Goods in stock will be posted within 1-2 Working Days. Any Collection pieces made to order are 3-4 weeks. Special bespoke pieces vary depending on design but usually takes 6-8 weeks. Please let us know if you have an urgent deadline to meet and we will do our best to make it.
Some goods to destinations outside the UK may be subject to Custom Duties and taxes, payable by the customer. All parcels will need to be 'signed for' on delivery. All parcels are insured by Clark Rennie Jewellery. We aim to have your Clark Rennie Jewellery piece as quickly as possible but please note we cannot be held accountable for delays in delivery including customs clearance.
Returns & Exchanges
If you are unhappy with your Clark Rennie Jewellery online purchase, we will be happy to arrange an exchange or full refund within 14 days from the dispatch date as long as they are unworn, undamaged and in original box. All returns are paid for by the customer and are not free of charge. Please see Process & Return Fees below.
Earrings are excluded from the returns policy due to hygiene reasons. Bespoke, made-to-order and personalised engraved pieces are not eligible for refunds. All items returned as faulty will be inspected and any item displaying damage deemed to be a result of misuse, accidental damage or fair wear and tear caused will not be accepted as faulty.
Process & Return Fees
All returns are paid for by the customer.
Please Contact us or call / WhatsApp +44 78 5757 4747 with details of your online return request. Please be aware that we cannot refund postage costs import duties or taxes on international deliveries.
UK – Item(s) can be returned to us via your preferred courier. Any delays or losses in transit will be at your own responsibility.
INTERNATIONAL – Return by FedEx can be arranged on your behalf to ensure its safe carriage. We will inform you of the fee payable at the time of your return request. The cost may vary according to the country and quantity. Alternatively, should you opt to use your own courier any international customs duties and sales taxes, delays or losses in transit will be at your own responsibility.
Returns sent to:
Clark Rennie Jewellery,
16 Thorsdale View,
Thurso, Caithness,
KW14 7ET, Scotland
United Kingdom
